Updated: 1 April 2021
Consent to Collect and Process Personal Information
I/we hereby voluntarily give my consent and authorise Eyre Platinum Projects (Pty) Ltd t/a Platinum Repairs (hereafter referred to as the Service Provider) to collect and process my personal information for the specific purpose of collecting, assessing, running diagnostics and /or repairing my mobile device.
Such consent is given to the Service Provider for as long as the unit which is collected is in their possession.
I hereby declare that the information provided is correct and accurate.
Notification regarding personal information (section 18 of POPIA)
What information is being collected and processed?
Basic information including, but not limited to; first names, last names, email addresses, phone numbers, physical addresses, location information, passwords, passcodes and or unlock patterns (hereafter referred to as “personal information”) could be requested to enable the Service Provider to perform the required courier collections, driver collections, courier deliveries, driver deliveries, on-site diagnostics and / or repairs, in-house repairs and / or diagnostics (hereafter referred to as “services”) that need to be carried out by the Service Provider which has been appointed by an insurance company or approached by persons requesting services to be carried out in a private capacity.
Who is the responsible party?
Eyre Platinum Projects (Pty) Ltd t/a Platinum Repairs
Why will the information be processed and what is the purpose thereof?
Personal information will enable the Service Provider to perform required services as per the insurance companies or private bodies. In the case the mobile device is repairable then this will enable us to proceed with the required repairs and register appropriate warranties on authorisation from the insurance company, or from the private bodies where warranties are applicable.
Is the information given voluntarily?
What are the consequences of failure to provide information?
The Service Provider will be unable to carry out any services as required by the insurance company, or private bodies.
Any information that is deemed to be of sensitive nature (such as but not limited to; credit / debit card information, unrelated passwords, photographs, videos, private documents, contact numbers, emails, etc) on any device received by the Service Provider, will be considered to be a potential security risk, and may be wiped upon arrival at the Service Provider’s Premises, to prevent any potential breaches in personal information and / or data that can harm the reputation of either the client (data subject), Service Provider, insurer or any other third party entity.
What options are available to you?
- Back up your device
- Clear the device of any personal information before collection of your mobile device for repairs
- Give consent (and provide the required passwords, if needed) to the Service Provider to clear the device on your behalf
- Provide your passwords, passcodes and or unlock patterns when required /requested
How is the information being processed?
Personal information is processed in a lawful and reasonable manner to enable the Service Provider to carry out any services as required by insurance companies or private bodies.
We have taken adequate security measures to ensure the integrity and security of your personal information.
Where is the information being processed?
We process the information at the Service Provider’s Premises (2 Humber Street, Woodmead, Johannesburg) as well as the client’s chosen location, should an on-site mobile service be requested.
Will the information be given to anyone else?
Your personal information will only be shared with authorised entities (such as the courier company, salvage company and staff members) that have all signed policies that legally prevent them from sharing any of your personal information in an unauthorised / unlawful manner.
None of your personal information will be sold, shared, used unlawfully or abused.
You have the right of access to and the right to rectify the information collected. You have the right to object to the processing of personal information as referred to in Section 11 (3) of Protection of Personal Information Act, 4 of 2013. You have the right to lodge a complaint to the Information Regulator.
You may also request as to whether information is held on you, and a copy thereof (a fee may be payable) may be requested, and that the information may be corrected or deleted. Your request has to be to the registered Information Officer of the Service Provider, and will then be processed in accordance to the Protection of Personal Information Act, 4 of 2013, Section 23.