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I am sure you can agree it is not often these days, that you receive great customer service. Being in the same industry i dont take rating companies lightly.  So here’s the story, my phone fell and the screen cracked, impairing the functionality. I called Outsurance and lodged my claim,  the entire value chain of customer experience was just wonderful at each touch point.

Check this out. Outsurance lodged the claim at 13:43pm on the 1st of August 2017, at 14:07pm, 24 minutes later. I received a form to fill from Platinum Repairs, i completed it and sent it back immediately given the fact that i use the phone for business it was urgent. Celeste from Platinum Repairs was simply amazing and booked a date for repair immediately and gave the appropriate feedback to ensure that i understood what is going to happen each step of the way. The Technician by the name of Hope was professional and courteous and completed the job on time.

A Salute to these two heros of Platinum Repairs, Celeste and Hope you Rock and are great brand ambassadors for your company and Outsurance

Jeremy – CEO of The Conducive Group

 

Thank you kindly!

Excellent service! Was an absolute pleasure! Love your system! I knew exactly what was happening when! Well done!

Tevor, MD of a popular Microsoft Certified Solutions Expert. iPad 3 Repair in Roodepoort, arranged via courier collection and delivery

 

I just wanted to thank you guys again for your awesome service, this was totally unexpected and so welcomed you have no idea.  So refreshing to receive service like this, I have told everyone about it.

Tracy – iPhone 6s Insurance Repair, done on-site by Hope at Accenture in Rivonia, Johannesburg

 

Hi Melany,

This is a note to thank you for your efficient assistance.

Hope was also great and professional. I’m sure to refer you to my friends and family. It’s not often that one has such a pleasurable encounter in the service environment.

Thenjiwe – iPhone 6 Insurance Repair, done on-site by Hope in Lonehill, Johannesburg

 

Thanks for the follow up, your service has been fantastic. I actually went into your Rivonia branch yesterday and got it done. 
Thanks again I will recommend you to anyone and everyone.

William, iPhone 5s Repair

 

Hello Brad,

I’ve been dealing with Melany Beneke from Platinum Repairs as OUTsurance used them to repair my phone.

I’d like pay a compliment to Melany as her service is impeccable. She responds to emails very quickly and answers everything asked. She was on the ball when it came to the courier contacting me for collection and the return of my device. She made my not having a phone a little easier by always responding quickly and keeping me updated with the status of my repair. She’s a keeper – definitely.

Have a Funky Day!

Kevin – iPhone 6s Insurance Repair, Edenvale

 

Hi Melany

Hope you’re well. I just wanted to thank you guys for the absolutely outstanding service. MR T was amazing – and although this is only the 2nd time I’ve had to repair a phone, you have outdone the previous supplier in every possible way.

I’ll be happy to review you guys ito service. Also, if you have any way of getting OUTsurance to ask me about your service, please do so.

Thanks

Thinus – iPhone Insurance Repair, Cape Town

 

Thenji & Team,

Thank you for fast and professional service!  I’ve received my cellphone this morning – it’s like new!

Kind regards,

Otto – iPhone 6 Screen Insurance Repair

 

Good day, I would like to take this opportunity to thank you guys for the great and prompt service I received. Keep up the good work.

Mafu – Huawei P6 Insurance Repair

 

Hi Melany,

I would like to thank OUTSURANCE for the excellent Service I have received regarding my Claim .

I really appreciated all whom I had communication with regarding my Claim  and feel really happy with the way in which the whole process went from beginning to end.

I also would like to mention that your Service Provider, TATENDA, whom attended to the repairs of my IPhone 7 , found him to be extremely pleasant; very professional and communicated extremely well and kept me informed of his progress; delivered the Phone back to me exactly on time , as he said he would , which truly put my mind at ease and feel truly satisfied.

I highly recommend Tatenda’s expertise!

Thank you again.

Desirée, iPhone 7 Repair in Cape Town

 

I would like to inform you  I have received my phone and I am beyond happy thank you for your outstanding service.

You’ve been kind from day 1 please continue providing your service to others your efforts will go unnoticed.

Rose, Sony Z3 Water Damage Repair and Screen Replacement, Houghton

 

I would like to commend all parties concerned, on the way that my case was handled, in particular Garth & Joy from Platinum Repairs and Nicolette from Outsurance. Friendly and professional service from the word go!!

Keep up the good work!

Daleen

 

Excellent service!!! Don’t know where else I’ve ever had this. Thanks a million. I can use my phone again.

Anneke, iPhone Screen Repair

 

Wishing that more companies are like your one.. especially you as well, you are the perfect front lady for your company…

Ivor, iPhone Screen Repair

 

I just wanted to say thank you for the brilliant service I’ve received from you guys, the technician was great too! I hope I don’t have to, but if I ever do, I will certainly be contacting you!.

Lindy, iPhone Screen Repair

 

I just want to say thank you for sending out Phillip. He really knows his stuff and very efficient. I really appreciate it.

Kevin, Spartan

 

Thanks for the quick and professional service, appreciate this

Heinz

 

Thank you so much and to you too! Also want to thank you for the great service from your company, its been a pleasure dealing with you guys.

Kerryn

 

Thank you for the great and very professional service. Will definitely reference your company to anybody.

Madeleine, iPhone Screen Repair

 

We received the MacBook yesterday afternoon. All is running great. Thank you so much for the amazing help and service.

Sean, MacBook Repair, Bethlehem

 

Just wanted to say that I really appreciated your help yesterday. You were extremely helpful and efficient.

Gert, Samung Insurance Claim

 

Thanks for a great service.

Francois, Director of a National IT Service Company

 

It’s nice to work with a professional and efficient company.

Shane, iPad Screen Repair

 

I wish dealings elsewhere were as much a pleasure as doing business with you guys this afternoon!

Smiling, happy, friendly and efficient … What more could one ask for? Thank you.

Tina, iPhone Screen Repair

 

I want to give a MASSIVE THUMBS UP for the impeccable service you guys at Platinum Repairs offer!!

The technician, Phillip was very professional, polite and efficient at repairing my fiance’s and my iPhone 4’s.

I would state that the service you guys offer is worth every penny!!

Thank you Thank you Thank you!!

Jolene, iPhone Screen Repair, Benoni

 

A word of thanks to you and your company and especially Emwee for the great service I received from you yesterday.

Emwee was awesome in the service and expertise he offered. Surely a great asset to your company.

Ryan, iPhone Screen Repair, Pretoria

 

I would really just like to express my gratitude and surprise regarding the service and the quality of repairs that I got on my cell phone.  First I was very, very surprise that I have already got my cell phone back today, and that after only 1 day.  Then the superior grade of repairs done!!

You cant even tell that my cell phone screen was ever damaged. Wow!!  That is really really really service from out of this world.  I would really, really just like to say thanks and thanks to your repair team as well.

Charmaine, iPhone Screen Repair

 

Excellent service from you and Phillip. Thanks you so very much. You can be proud.

Rinette, iPhone Screen Repair

 

You guys are very professional and convenient.

Pashnee, iPhone Screen Repair

 

Thank you so much for organising the repair of my iPhone.  The technician was here at 15h30 and has fixed it beautifully. Your service has been superb.

Sharman, iPhone Screen Repair

 

Thank you for the awesome service. I’d happily recommend your business to anyone.

Dale, iPhone Screen Repair

 

Many thanks for an excellent service – from start to finish – much appreciated.

Alex, iPhone Screen Repair

 

Thanks alot, service is fantastic, haven’t tested it out yet but I’m sure all is well.

Yusuf, iPad Screen Repair