Such exceptional service from Jay Jay who came to my house last night and sorted out both our phones. Please see POP attached and thank you again.

Tony, Insured Samsung S6 Screen Repair, Diep River, Cape Town


Thank you so much for the amazing and professional service that you offer. Dealing with Platinum Repairs has been the best experience I have had in an extremely long time. Keep up the great work!

Jako, Insured iPad mini 4 Screen Repair, Roodepoort, Johannesburg


Thank you so very much for all your help and being so patient with me. I am beyond impressed with the service of Platinum Repairs. Please convey my utmost appreciation to your team and the technician that worked on my phone.

Kanishka, Insured iPhone 7 Plus Screen Repair, Emalahleni, Mpumalanga


It was wonderful working with Platinum Repairs. The communication was accurate and commitments were honoured. The phone was repaired within 3 days at my home. Excellent.

Leon, Insured Samsung J7 Screen Repair, Pretoria


Just want to compliment the service I received from you guys. The technician was impeccable: great personality, perfect service and a really polite lovely man.

I will recommend your services to all of my friends.

Thanks very much

Chase, Insured iPhone 7 Plus Screen Repair


Client is so impressed with our services – he said the tech helped him so fast and he also had a spare phone that he needed help with and JayJay helped him even though it was something so small. He said I should thank the team for their efforts.

Telephonic feedback from a client in Cape Town


Thank you so much for an awesome experience.

Helen, Huawei P8 Lite Screen Repair in Sandton, Johannesburg


Thank you for the awesome service I have received. I am so impressed with you. I have used other service providers but you were really amazing. I will refer you to all my friends.

Mrs Holtzhausen, iPhone 7 Screen Repair in Bassonia, Johannesburg


Thank you for your efficient service.

I would like to compliment both you and JJ for repairing my cellphone and your excellent service. Kindly forward this compliment to Outsurance as I am sure they appreciate feedback from their customers.

Dianne, Samsung S6 Edge Screen Repair in Cape Town


The client advised that the service she received was awesome.

Gaenor, Claims advisor at one of SA’s most reputable insurers


Dear Melany, Kindly find attached proof of payment. Cuddo’s on super service by you and your team!

Riaan, Insured iPhone 6s Screen Repair in Pretoria


I was involved in a car accident Hit & Run on Saturday 30 June 2018 & at the same time my phone got damaged & broke…so this was one incident but 2 separate claims had to be logged.

I did so yesterday 02 July 2018 & I must say so far I am very impressed with Momentum Insurance & the process to date how smoothly & efficient it was, from the car accident to cell claim just made it alot less stressful after the shock of the weekend, thanks you 🙂

My cell has already been collected by Platinum Repairs & Jay Jay provided an excellent service as well, making the whole process smooth there too, with less hassles.

I must say from Momentum to Platinum Repairs, well done so far to you all for the excellent & efficient service.

Many thanks from the bottom of my heart.

Tania, Cape Town


Thank you Platinum Repairs for a job well done and very quickly too I might add that’s Service!

Michael, iPhone 6 Plus Screen Repair in Rivonia


Excellent service brought about by timely feedback and efficient internal teamwork ! Thanks Dané

Dillan, rated via


Repair was sent by Outsurance. Fantastically fast and efficient. Would definitely recommend.

Steve, rated via


Absolute FABULOUS service, professional and very efficient. KAGISO – you rock!!

Angela, rated via


Good Morning I have received my 2 iPhone’s yesterday 17 May 2018 and are very happy and satisfied with the result and then would like to thank your technician for taking such care of my products and for his professionalism showing everyone the miracle transformation that took place on my iPhone’s tell him to keep up the good work. Thanks for your companies professionalism and great service with your quick response.

Stalin, two insured iPhone 6 Repairs, couriered in from Kraaifontein


It’s a pleasure to deal with you. In a time where service delivery isn’t up to standard, this is very welcome. 🙂

Ilzabeth, insured iPad 2 Screen Repair, Pretoria


Hi Shana

Thank you for the quote

Claim is approved

Please proceed

Your guy’s service is out of this world. Impeccable!!!!!!!!!!!!!!!

Roslin, Claims Administrator at one of SA’s largest and most reputable insurance companies


Thanks Celeste. Fabulous service. 🙂

Janet, iPad Air Screen Repair, Muldersdrift, Johannesburg


You guys are amazing and your technician is just the loveliest and most helpful human, he called me and came here this morning.

Thanks so much for the great service!

Miss Schnell, OUTsurance iPhone 7 assessment, Sea Point, Cape Town


Thank you for the excellent service from your company.

Dr Vermeulen, OUTsurance Huawei P8 assessment, Gardens, Cape Town


Thank you for the awesome service I have received. I am so impressed with you – I have used other service providers but you were really amazing.
I will refer you to all my friends.

Mrs Holtzhauzen, OUTsurance iPhone 7 assessment and repair, Bassonia, Johannesburg, via courier


I would truly like to commend Platinum Repairs as well as Tatenda for the excellent service we received regarding our Outsurance claim repair, we would truly recommend your company in the future

Deon, OUTsurance Note 3 assessment and repair (After Samsung said it wasn’t repairable), Bellville, Cape Town



Platinum Repairs gives sterling service!

I am still amazed at the incredible service I received from Platinum Repairs. They fixed my cellphone screen as part of an insurance claim. During the entire process I received e-mails and sms’s informing me of progress.

Their staff were always friendly and helpful, and their turnaround time was lightning fast. Well done on incredible service. I will always use you in future!!!

Mac, OUTsurance Xiaomi Redmi Note 4 assessment and repair, Alberton, Johannesburg, Gauteng


Your team assisted me with repairing my phone through a King Price claim.

I had issues on two occasion after receiving my phone back, however your team dealt with assisting me in the most efficient way. The mobile technician (Hope Chikerema) came out on both occasions, which truly impressed me as it lessened the inconvenience. He was most helpful and insured that I had the phone returned ASAP as he understood the importance of me having my phone.

All three staff members were most helpful and friendly and prepared to assist to the best of their abilities.

It is people such as these who make life a little better even when there are hiccups.

Well Done to them and may they keep up the great work!

Wesley, King Price iPhone 7 assessment and repair, Newtown, Johannesburg, Gauteng


Thank you for the update. I must compliment Marshall and Joshua on their professional manner, great personalities and being on time last night.

What a great team they are and I am sure all your clients love them! They had us in stitches. A great asset to Platinum Repairs!

Helen, OUTsurance iPhone 7 assessment, Fourways, Gauteng


I just wanted to send an email to give some feedback on my interaction with Mr T who assisted me with a screen repair in Cape Town.

Mr T was incredibly friendly and helpful and my experience with him was fantastic. He kept me up to date on the entire process and then arrived on time on the day. He was incredibly friendly and the service received was fantastic. He is a great ambassador for the Platinum Repairs brand and is passionate about his craft. It was an absolute pleasure dealing with him.

Rob, OUTsurance iPhone 7 assessment and screen repair, Oranjezicht, Cape Town, Western Cape


Thank you so much Melany. Refiloe gave me very good service. My son had an operation and I can’t communicate with him, so I am sick with worry!!!

She also promised that she would try her best for it to be delivered tomorrow during the morning as they leave Stellenbosch during the afternoon.

Thanks for your excellent service!! Really appreciate it.

Wilma, Momentum iPhone 7 assessment and repair, Stellenbosch, Cape Town, Western Cape


From the initial dealings with Outsurance, to the dealings with Platinum (both telephonically and meeting the charming technician “Mr T” who came to assess my damaged phone), to the dealings with Herman and finally to the prompt delivery this morning – it’s been a great process.

Many thanks to everyone involved – IMPRESSED.

Janine, OUTsurance iPhone 7 assessment, Melkbosstrand, Cape Town, Western Cape


Your technician’s service was outstanding, thanks so much ?

I can’t believe how quick it was to turn this repair around. Please see proof of payment attached.

Jenna, OUTsurance iPhone 7 screen repair, Cape Town CBD, Western Cape


I just wanted to thank you for the great service I received. I got my phone yesterday, I’m sure you’re aware of, and I couldn’t be happier. It looks and operates like new!

Many thanks.

Kristan, OUTsurance iPhone 7 screen repair, overheating and speaker issues, Parklands, Cape Town, Western Cape


THANK YOU so much for the incredible service. Please also thank Leroy for all his help. I really do appreciate it 🙂

Kathy, OUTsurance iPhone 5c screen repair, Durbanville, Western Cape


I would like to offer my compliments to you guys for the most incredible
service i have ever experienced in my entire life.

From the first call as i was reporting the claim to collection and
delivery. i didnt think i would have my phone back in less that a month let
alone a week! Thank you for your excellent service and please keep it up.

Palesa – King Price Insurance iPhone 6s repair, couriered in from Koster, North West Province


Hi Fiona

I just wanted to thank you and the Platinum Repairs team for being so on-the-ball, and for fixing the phone so nicely.

It makes such a difference dealing with a company that offers such great service.

Alison – OUTsurance iPhone 6s Repair, done on-site in Roosevelt Park, Johanneburg


My daughter is delighted with the repair job done by your technician at her home.

Her new screen is perfect.

Thank you for the excellent service. 🙂

I will most certainly refer your company to all my friends!

Di – iPhone 6s screen repair done for insurance, on-site in Cape Town


I need to pay another compliment. I emailed Melany to say the replacement screen was acting strange, at times not responding amongst other issues. Of course I received an immediate response, then Mr. T called me and said he would tell me 30 minutes before he was able to be here to assess the phone. He did exactly that and replaced the screen. He was in and out in 30 minutes – the service from you guys is super impressive.
Please pass my satisfaction on to OUTsurance, as they really have teamed up with the right company.

Thank you so much.

Kevin, Cape Town


You guys have been absolutely amazing!

Nicholas – iPhone 6 insurance repair, Fourways


Thank you for your excellent and fast service.

Kerry – Insurance Samsung S6 Edge repair, Durban


I walked into your centre in Rivonia yesterday with an iPhone5 with a dead battery and a replacement I obtained elsewhere. The 2 fixing screws were damaged by a previous repair and I enquired for replacements. Although you do not normally do this, I was offered assistance to replace the battery free of charge and walked out 10min later. What excellent and friendly service! I can recommend Platinum Repairs to everyone – Thanks.

Mouton – Head of IT at Internet Solutions


Thank you so much for the repairs done to the phone. The phone looks amazing. Thank you for a job well done.

Charmaine – iPhone 6 repair, done under insurance, via courier, from New Germany, KZN


Hi Melany, I have received my phone. Thank you so much for the prompt service really appreciate it and will let my insurance know.

Devie – iPhone 6 repair, under under insurance, via courier, from Kloof, KZN


Good Day, Your service is PHENOMENAL! Thank you very much for keeping me updated.

Natalie – iPhone 6 repair, done under instance, in Cape Town


I must tell you that both you and Mr T’s service was exceptional (after he got hold of me! ;))

So big thank you!

Susan – Samsung Galaxy S6 screen repair, done under insurance, on-site in Cape Town


I am sure you can agree it is not often these days, that you receive great customer service. Being in the same industry i dont take rating companies lightly.  So here’s the story, my phone fell and the screen cracked, impairing the functionality. I called Outsurance and lodged my claim,  the entire value chain of customer experience was just wonderful at each touch point.

Check this out. Outsurance lodged the claim at 13:43pm on the 1st of August 2017, at 14:07pm, 24 minutes later. I received a form to fill from Platinum Repairs, i completed it and sent it back immediately given the fact that i use the phone for business it was urgent. Celeste from Platinum Repairs was simply amazing and booked a date for repair immediately and gave the appropriate feedback to ensure that i understood what is going to happen each step of the way. The Technician by the name of Hope was professional and courteous and completed the job on time.

A Salute to these two heros of Platinum Repairs, Celeste and Hope you Rock and are great brand ambassadors for your company and Outsurance

Jeremy – CEO of The Conducive Group


Thank you kindly!

Excellent service! Was an absolute pleasure! Love your system! I knew exactly what was happening when! Well done!

Tevor, MD of a popular Microsoft Certified Solutions Expert. iPad 3 repair in Roodepoort, arranged via courier collection and delivery


I just wanted to thank you guys again for your awesome service, this was totally unexpected and so welcomed you have no idea.  So refreshing to receive service like this, I have told everyone about it.

Tracy – iPhone 6s insurance repair, done on-site by Hope at Accenture in Rivonia, Johannesburg


Hi Melany,

This is a note to thank you for your efficient assistance.

Hope was also great and professional. I’m sure to refer you to my friends and family. It’s not often that one has such a pleasurable encounter in the service environment.

Thenjiwe – iPhone 6 insurance repair, done on-site by Hope in Lonehill, Johannesburg


Thanks for the follow up, your service has been fantastic. I actually went into your Rivonia branch yesterday and got it done. 
Thanks again I will recommend you to anyone and everyone.

William, iPhone 5s repair


Hello Brad,

I’ve been dealing with Melany Beneke from Platinum Repairs as OUTsurance used them to repair my phone.

I’d like pay a compliment to Melany as her service is impeccable. She responds to emails very quickly and answers everything asked. She was on the ball when it came to the courier contacting me for collection and the return of my device. She made my not having a phone a little easier by always responding quickly and keeping me updated with the status of my repair. She’s a keeper – definitely.

Have a Funky Day!

Kevin – iPhone 6s insurance repair, Edenvale


Hi Melany

Hope you’re well. I just wanted to thank you guys for the absolutely outstanding service. MR T was amazing – and although this is only the 2nd time I’ve had to repair a phone, you have outdone the previous supplier in every possible way.

I’ll be happy to review you guys ito service. Also, if you have any way of getting OUTsurance to ask me about your service, please do so.


Thinus – iPhone insurance Repair, Cape Town


Thenji & Team,

Thank you for fast and professional service!  I’ve received my cellphone this morning – it’s like new!

Kind regards,

Otto – iPhone 6 Screen insurance repair


Good day, I would like to take this opportunity to thank you guys for the great and prompt service I received. Keep up the good work.

Mafu – Huawei P6 insurance repair


Hi Melany,

I would like to thank OUTSURANCE for the excellent Service I have received regarding my Claim .

I really appreciated all whom I had communication with regarding my Claim  and feel really happy with the way in which the whole process went from beginning to end.

I also would like to mention that your Service Provider, TATENDA, whom attended to the repairs of my IPhone 7 , found him to be extremely pleasant; very professional and communicated extremely well and kept me informed of his progress; delivered the Phone back to me exactly on time , as he said he would , which truly put my mind at ease and feel truly satisfied.

I highly recommend Tatenda’s expertise!

Thank you again.

Desirée, iPhone 7 Repair in Cape Town


I would like to inform you  I have received my phone and I am beyond happy thank you for your outstanding service.

You’ve been kind from day 1 please continue providing your service to others your efforts will go unnoticed.

Rose, Sony Z3 Water Damage Repair and Screen Replacement, Houghton


I would like to commend all parties concerned, on the way that my case was handled, in particular Garth & Joy from Platinum Repairs and Nicolette from Outsurance. Friendly and professional service from the word go!!

Keep up the good work!



Excellent service!!! Don’t know where else I’ve ever had this. Thanks a million. I can use my phone again.

Anneke, iPhone Screen Repair


Wishing that more companies are like your one.. especially you as well, you are the perfect front lady for your company…

Ivor, iPhone Screen Repair


I just wanted to say thank you for the brilliant service I’ve received from you guys, the technician was great too! I hope I don’t have to, but if I ever do, I will certainly be contacting you!.

Lindy, iPhone Screen Repair


I just want to say thank you for sending out Phillip. He really knows his stuff and very efficient. I really appreciate it.

Kevin, Spartan


Thanks for the quick and professional service, appreciate this



Thank you so much and to you too! Also want to thank you for the great service from your company, its been a pleasure dealing with you guys.



Thank you for the great and very professional service. Will definitely reference your company to anybody.

Madeleine, iPhone Screen Repair


We received the MacBook yesterday afternoon. All is running great. Thank you so much for the amazing help and service.

Sean, MacBook Repair, Bethlehem


Just wanted to say that I really appreciated your help yesterday. You were extremely helpful and efficient.

Gert, Samung Insurance Claim


Thanks for a great service.

Francois, Director of a National IT Service Company


It’s nice to work with a professional and efficient company.

Shane, iPad Screen Repair


I wish dealings elsewhere were as much a pleasure as doing business with you guys this afternoon!

Smiling, happy, friendly and efficient … What more could one ask for? Thank you.

Tina, iPhone Screen Repair


I want to give a MASSIVE THUMBS UP for the impeccable service you guys at Platinum Repairs offer!!

The technician, Phillip was very professional, polite and efficient at repairing my fiance’s and my iPhone 4’s.

I would state that the service you guys offer is worth every penny!!

Thank you Thank you Thank you!!

Jolene, iPhone Screen Repair, Benoni


A word of thanks to you and your company and especially Emwee for the great service I received from you yesterday.

Emwee was awesome in the service and expertise he offered. Surely a great asset to your company.

Ryan, iPhone Screen Repair, Pretoria


I would really just like to express my gratitude and surprise regarding the service and the quality of repairs that I got on my cell phone.  First I was very, very surprise that I have already got my cell phone back today, and that after only 1 day.  Then the superior grade of repairs done!!

You cant even tell that my cell phone screen was ever damaged. Wow!!  That is really really really service from out of this world.  I would really, really just like to say thanks and thanks to your repair team as well.

Charmaine, iPhone Screen Repair


Excellent service from you and Phillip. Thanks you so very much. You can be proud.

Rinette, iPhone Screen Repair


You guys are very professional and convenient.

Pashnee, iPhone Screen Repair


Thank you so much for organising the repair of my iPhone.  The technician was here at 15h30 and has fixed it beautifully. Your service has been superb.

Sharman, iPhone Screen Repair


Thank you for the awesome service. I’d happily recommend your business to anyone.

Dale, iPhone Screen Repair


Many thanks for an excellent service – from start to finish – much appreciated.

Alex, iPhone Screen Repair


Thanks alot, service is fantastic, haven’t tested it out yet but I’m sure all is well.

Yusuf, iPad Screen Repair