DM Damage Report Damage Report (DM) Date DD slash MM slash YYYY Name First Last Claim number: Device: Colour: IMEI #: Cause of damage:ImpactAccidental damageLiquid damagePower surge and/or dipComponent failureWear and tearAccidental dropImpact & Liquid damageLightning Damage / SurgeOtherCause of damage (if other): These parts have been damaged or are faulty:Conclusion:The device is repairableThe device is not economically repairableThe reason it is BER is: Cost to repair: Assessing technician: Francis Marshal Oni Keegan Malvin Marcel JG Emmanuel Tatenda Thasveer Nick Reece Keelin Ben Senior Technician In-house technician JHB 7 Years experience and counting in mobile device repairs Apple CertifiedSenior Technician In-house technician JHB 13 Years experience and counting in mobile devices, PC and laptop repairs. Linux certified Microcomputer Technology certified Molex Networking certified Senior Technician In-house technician JHB 23 Years experience working on printed boards, bread boards, strip boards and perfboards 20 Years experience on TV repairs 20 Years experience on home theater audio devices 5 Years experience on consoles 2 Years experience on laptop hardware and software installation 1 Year experience working with digital cameras 1 Year experience working with printers Senior Technician In-house technician JHB 9 Years experience and counting in mobile devices, PC and laptop repairs. DJI Drone repair certified Junior Technician In-House technician JHB 1 Year experience and counting in mobile device repairs. Senior Technician In-house technician PTA 5 Years experience and counting in mobile devices, PC and laptop repairs. A+ Certified N+ Certified Senior Technician In-house technician BFN 5 Years experience and counting in mobile devices, PC and laptop repairs. 2 Years experience in drone repairs. Apple Certified. Senior Technician In-house technician JHB 15 Years experience and counting in mobile device repairs. Vodacom certified Senior Technician On-site technician JHB 10 Years experience and counting in mobile device repairs. Senior Technician On-site technician PTA 9 Years experience and counting in mobile device repairs. In training with mainboard repairs Senior technician On-site and in-house technician CPTSenior technician On-site and in-house technician CPT 5 Years experience and counting in mobile device repairs Apple CertifiedRelevant Accounts and Security removed by client: Yes No Method of testing: Hardware Software Unable to test - No passcode provided Unable to test - Device dead on arrival Estimated timeline for part acquisition and repairs:Parts in Stock1-3 Working days3-5 Working days5-7 Working days7-10 Working days7-14 Working days2-4 Weeks4-8 Weeks8+ WeeksReason for 7-10 working days: Reason for 7-14 working days: Reason for 2-4 weeks: Reason for 4-8 weeks: Reason for 8+ weeks: Photo Upload Drop files here or Select files Max. file size: 128 MB.
