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Platinum Pulse – Fix. Protect. Connect.
Platinum Pulse

Fix. Protect. Connect.

Outsourced, pro-active IT for South African SMEs — we detect and fix most issues before anyone even realises they’ve happened.

Our team has more than 20 years of experience keeping South African teams online & secure. We lead in security-first IT that’s simple and affordable.

Our monitoring stack fixes the majority of issues before anyone even realises they’ve happened.

How we take IT off your plate:

1

Assess

  • Free audit: risks, costs & quick wins
  • Full domain & email auth review (SPF / DKIM / DMARC)
  • Risk & resilience scorecard + budget roadmap
2

Stabilise & Secure

  • Standardise endpoints & roll-out patching / MFA
  • Harden Microsoft 365, identity & email security
  • Monitored, air-gapped backups + network cleanup
3

Support & Improve

  • Unlimited help, reporting, roadmaps & upgrades
  • Remote repair assessments (often same-day)
  • Insurance claim assessments & OEM-grade repairs
  • Buy-back programme + certified e-waste recycling

Everything your business needs. Nothing you don’t.

Cybersecurity

AI email threat detection, managed DMARC, air-gapped backups, ransomware defence, awareness training.

Fibre & Connectivity

We source, manage and escalate with ISPs. Business-grade Wi-Fi & networks that don’t drop the ball.

Microsoft 365 & Cloud

Secure email, Teams, SharePoint, automation & migrations — all supported locally.

Automation & Workflow

Make processes faster and safer with clever, business-specific automations.

Unlimited Help Desk

Remote & on-site support from real humans who take ownership. SLA-backed.

Hardware Supply & Buy-back

We buy back old devices, supply new ones, and secure everything before it reaches your team.

Cloud Desktop-as-a-Service

  • Fully-loaded Windows desktop (Word, Excel, Outlook & Pastel) in the cloud.
  • No servers, no AC power costs, reduced theft risk. Always-on Internet & backups.
  • Log in from anywhere and pick up where you left off.

Repairs & Assessments

14+ years as a repair company with insurance-approved assessments, on panels of major SA insurers, and access to European OEM parts.

Tech Refresh & Deals

We buy old tech (laptops & phones), securely wipe it, and provide sharp pricing on new devices — including setup, policies and security.

Simple, predictable pricing

Pulse Check

FREE

One-off IT & security audit. Know your gaps. Get an action plan.

R0. No obligation.

  • Full domain & email auth review
  • Risk & resilience scorecard
  • Quick wins & roadmap

Pulse Monitor

Unlimited support, monitoring & security. Fixed per-user fee.

  • Unlimited help desk
  • 24/7 monitoring & patching
  • Advanced cybersecurity stack
  • Secure device wiping & certified e-waste + buy-back programme

Pulse Advance

Custom environments, advanced security & complex projects.

  • Custom SLAs
  • Cloud migrations
  • Incident response & DR
  • vCIO / IT Manager as a Service
  • Enterprise-grade device lifecycle: wipe, recycle & buy-back

FAQ

How fast is your response time?

Most issues are handled within 30 minutes. Priority incidents are actioned immediately and monitored until resolved.

What’s included in the free audit?

A domain & email authentication review (SPF/DKIM/DMARC), risk & resilience scorecard, and a list of quick wins with a roadmap.

Do you manage SPF, DKIM and DMARC for us?

Yes. We configure and actively monitor these records to prevent spoofing and improve deliverability.

Do you fix issues proactively?

Yes — our monitoring stack patches, heals and alerts. The majority of issues are resolved before anyone notices.

Backups & disaster recovery?

We run automated, air-gapped backups with regular restore tests and clear RPO/RTO targets.

Do you support Macs & PCs?

Yes — Windows, macOS, iOS and Android are all covered.

Do you come on-site?

Yes. We cover all major SA metros and arrange national support when needed.

Contracts?

Month-to-month or annual — your call. No long lock-ins.

Device buy-back & e-waste?

We buy back old devices, securely wipe them, and handle certified e-waste recycling.

Insurance claim assessments & repairs?

Yes — we’re insurance-approved and work with OEM-grade parts and processes.

Prefer a form? Drop your details.

We’ll reply within 1 business day.