Testimonials

My experience with platinum repairs has been great. I received constant communication throughout the process and it was really fast. My phone looks brand new. It looks better than it did before the screen broke. I am really impressed with the service I received.

Thank you so much.

Ntombifuthi, iPhone 11 Screen Repair

 

Thank you so much for the speedy service. You have outdone yourselves, totally exceeded my expectations.
I was not expecting it to be repaired so quickly.

Miss Dlepu, Huawei P30 Lite Screen Repair

 

Thank you. Your service is very good.

Mrs. Medina, iPhone 8 Plus Screen Repair

 

I would like to take this opportunity to give a big thank you to Mr T, your service representative who was assigned to fix my broken cell phone screen. From the first interaction with Mr T when he came to do the initial assessment of the phone, Mr T was friendly, professional and so knowledgeable. He explained the process and had the patience to answer any questions I had.

Today Mr T came to fix my screen, and again he was upbeat, friendly and so professional. He let me watch him repair the screen and explained the various steps with such patience. Thanks to Mr T my phone is now fixed and working 100%.  I commend Mr T and thank him for being such a star. He truly is an asset to your company. I also commend the overall professionalism of Platinum Repairs. Your efficient and professional service from start to finish is exceptional – thank you!

Desiree, Samsung S21 Plus Screen Repair

 

I’m so happy with your service. My phone turned out as if it was new. Thumbs up to the technician. I’m so in love with my phone.

Petunia, Samsung Z Fold screen Repair

 

I received my phone this afternoon. I would like to thank you and your team for the awesome service you have provided. The level of communication is excellent. You were always giving me feedback. I can’t thank you enough. Keep up the good work, it’s highly appreciated.

Ms Bana, Samsung A51 Speaker Issue

 

I thank you for the excellent service I received ever since we lodged the claim. Keep up the excellent work.

Mmamoloko, Samsung A32 Screen & Back Cover Repair

 

Your service was amazing and timely.

You could not have come at a better time like when I needed assistance now. Thank you again for the speedy fix of my iPad now I can confidently get back to work.

Tiisetso, iPad 8 Gen Screen Repair

 

Thank you so much for all your attention to the repair of my cell phone. Mr T arrived on time, and it did not take long to fix my device. It is like NEW. I’m very happy. Thank you and have an Awesome rest of your week. Keep up the good work.

Mr Pretorius, Insurance Samsung Note 9 Screen Repair

 

Thank you for your company’s fantastic service.

Nadia, iPhone XR Screen and Casing Repair

 

I would just like to thank you for the excellent service. I loved working with you, and you have exceeded all my expectations. I was very impressed with the speedy response to all my queries.

Claudette, Dell Laptop Screen Repair

 

I just want to let you know we have received my wife’s phone back today. Everything is working and would like to thank you for the excellent services we received from you.

Johannes, Samsung S10 Screen and Back Cover Repair

 

Thank you so much for the excellent service. I would truly give you 5 stars.

Anzelle Botha, Samsung A32 Screen Repair

 

Your service was excellent – thank you for everything, it was a pleasure working with you all.

Pauline, Samsung A30s Screen Repair

 

A massive THANK YOU from me to you and your team!! From the minute of loading my claim on the discovery app to receiving my phone today, the service has been IMPECCABLE!! I knew exactly what was happening at all times – your line of communication is excellent! My husband is a Discovery Broker, and we will advise all our clients to make use of your services in the future. In fact, I have 2 more phones needing screen / back repairs and I will be sending them for repairs towards the month end.

Leandri, Samsung S9 Plus Black

 

I trust this email finds you well. Thank you so much for repairing my phone, it is in good condition and it’s working perfectly. And the sweets were amazing?. Thank you so much for the great service.

Thabile, iPhone 13 Pro screen repair

 

Thank you so so much for your excellent service!
Everything went smoothly and without any problems!
You have a great team of people working for Platinum Repairs!
Job excellent done!
If there are any problems with the device, I will contact you.
Thank you very much once again!
Happy happy happy customer!

Wilma Bam, Huawei P30 Pro Screen Repair

 

Thank you, I really appreciate the personal and friendly service and the technician was an absolute gem , I will definitely recommend your company .

Thomson, Huawei P30 Pro screen repair

 

I am sending this email, just to compliment the quality and service I received from platinum repairs… in particular Mr T and Susan.
The professionalism, friendliness and quality service from MrT…was amazing.
We sat talking like old mates…while he changed my screen.
His work ethic is brilliant and I could just see how passionate he is about his work.
We are both passionate about sport …so the conversation could have gone on for hours, he really is a STAR. Susan spoke to me twice on the phone…and both times ,her professionalism and friendliness was just amazing.
She really was such a pleasure to deal with.
I have been in the service industry for over 30 years, and Susan and Mr T could show these Big companies exactly how a client should be treated.
They are both a great ASSET to Platinum Repairs.
Well done to Platinum Repairs…it’s clear to see that your staff are all very quality and service orientated.
Thanks again Mr T and Susan ,you have both been an Absolute Pleasure to deal with.

Wayne, Samsung Tab A Screen Repair

 

A massive THANK YOU from me to you and your team!! From the minute of loading my claim on the discovery app to receiving my phone today, the service has been IMPECCABLE!! I knew exactly what was happening at all times – your line of communication is excellent! My husband is a Discovery Broker, and we will advise all our clients to make use of your services in the future. In fact, I have 2 more phones needing screen / back repairs and I will be sending them for repairs towards the month end.

Leandri, Samsung S9 Plus Black

 

I trust this email finds you well. Thank you so much for repairing my phone, it is in good condition and it’s working perfectly. And the sweets were amazing?. Thank you so much for the great service.

Thabile, iPhone 13 Pro screen repair

 

Thank you so so much for your excellent service!
Everything went smoothly and without any problems!
You have a great team of people working for Platinum Repairs!
Job excellent done!
If there are any problems with the device, I will contact you.
Thank you very much once again!
Happy happy happy customer!

Wilma Bam, Huawei P30 Pro Screen Repair

 

Thank you, I really appreciate the personal and friendly service and the technician was an absolute gem , I will definitely recommend your company .

Thomson, Huawei P30 Pro screen repair

 

I am sending this email, just to compliment the quality and service I received from platinum repairs… in particular Mr T and Susan.
The professionalism, friendliness and quality service from MrT…was amazing.
We sat talking like old mates…while he changed my screen.
His work ethic is brilliant and I could just see how passionate he is about his work.
We are both passionate about sport …so the conversation could have gone on for hours, he really is a STAR. Susan spoke to me twice on the phone…and both times ,her professionalism and friendliness was just amazing.
She really was such a pleasure to deal with.
I have been in the service industry for over 30 years, and Susan and Mr T could show these Big companies exactly how a client should be treated. They are both a great ASSET to Platinum Repairs.
Well done to Platinum Repairs…it’s clear to see that your staff are all very quality and service orientated.
Thanks again Mr T and Susan ,you have both been an Absolute Pleasure to deal with.

Wayne, Samsung Tab A Screen Repair

 

The service you offered was so high in quality. Communication and authentication.
Thank you. I’ll definitely use your services in the future and will recommend you to others in the future.

Sadigh, iPhone X Screen repair

 

I truly appreciate the speed and efficiency of your service.
Can’t wait to see the device .
Will definitely be coming back in the future should I need such services.

Pertunia, iPhone Xs Screen Repair

 

You guys are amazing at what you do.
Best service I’ve had in years from any provider!

Pasvol, Samsung S9 Plus Screen Repair

 

Thank you so much. I have never received as good a service as I have with you and your company.
Nick, who was here today, was an absolute pleasure to work with.
Slick and fast. Look forward to spreading the word about this kind of service. World-class

Andrew, Samsung S9 Plus Black & Samsung S20 Assessments

 

Thank you for the excellent service so far! I’m really impressed with the ease of the process and the quality of service you provide.

Hendrik, Canon Camera Repair

 

I am thoroughly pleased with the excellent service I received, especially since it was over the festive season. I have absolutely no complaints about you.
Thank you very much!!

Espag, Samsung A11 Screen repair

 

Thanks again for the great service.
I do not praise as often as I probably should, but you guys are really out of this world, literally.
Sadly, not many companies with this level of service are left in South Africa.
Keep up the good work!

Trevor, iPhone Repair

 

The service you offered was so high in quality. Communication and authentication. Thank you. I’ll definitely use your services in the future and will recommend you to others in the future.

Sadigh, iPhone X Screen repair

 

I truly appreciate the speed and efficiency of your service.
Can’t wait to see the device .
Will definitely be coming back in the future should I need such services.

Pertunia, iPhone Xs Screen Repair

 

You guys are amazing at what you do. Best service I’ve had in years from any provider!

Pasvol, Samsung S9 Plus Screen Repair

 

Thank you so much.

I have never received as good a service as I have with you and your company.
Nick, who was here today, was an absolute pleasure to work with.
Slick and fast.
Look forward to spreading the word about this kind of service. World-class

Andrew, Samsung S9 Plus Black & Samsung S20 Assessments

 

Thank you for the excellent service so far! I’m really impressed with the ease of the process and the quality of service you provide.

Hendrik, Canon Camera Repair

 

I am thoroughly pleased with the excellent service I received, especially since it was over the festive season. I have absolutely no complaints about you.
Thank you very much!!

Espag, Samsung A11 Screen repair

 

Thanks again for the great service.
I do not praise as often as I probably should, but you guys are really out of this world, literally.
Sadly, not many companies with this level of service are left in South Africa.
Keep up the good work!

Trevor, iPhone Repair

I’ve never experienced such proactive service. Your agents have kept me updated throughout the whole process,they are friendly and very well spoken.Thank you for the outstanding service.

Theuns, Huawei P30 Lite Screen Repair

 

Thank you very much to Hope who came out to repair my phone. He is friendly and efficient. I would recommend Platinum repairs to anyone that needs a fast and efficient company to repair their tech!

Jaac Woest, Samsung Note 10 Lite Screen Repair

 

I am very happy with your service. It was my 1st time to replace my phone screen and I thought I had to give it in and wait a week, maybe more. Your office did it in 1 hour. Thank you so much. Service from Susan and Hope was awesome.

Mrs JM Pieterse, Samsung A21s Screen Repair

 

I am very happy and pleased with your service. My device is looking brand new again. Your technician was very professional and super friendly as well. I really appreciate that you trusted me enough to repair my device even before I paid the excess fee. To me that shows you really care about your clients and you put them first. I am one super happy client.

Miss Wapi, Samsung A31 Screen Repair

 

Thank you so much for your great service!!!

Mr Williams, Samsung S9 Screen Repair

 

This is probably the 3rd or 4th time platinum repairs have fixed a phone of mine, and each time the service is exceptional. Technicians always arrive on time (or even before time). Work is done quickly, and I’ve never had an issue with the repaired phone after the work is complete. Very happy with you guys and I hope OUTsurance always uses you as a service provider for any future repairs I might need.

Cuan Peters, Samsung S9 Screen and Back Cover Repair

 

I want to thank your company! What a great experience from the start!!

Great communication, great turnaround time, great feedback, timeous response. What a lovely surprise. I would recommend you any day.

Marelize, Apple Watch Series 5 Screen Repair

 

I want to commend you all for the excellent service I received when you repaired my iPad. I am almost shocked that one can still receive such excellent, efficient and prompt service these days. Well done! Long may you flourish.

Mrs Peasley, iPad Air 2 Screen Repair

 

The whole process has been incredibly seamless and simple so I’m very happy.

Rowan, Huawei P20 Lite Screen Repair

 

Just a thanks for the awesome service from Platinum Repairs for my phone. I appreciate it.

Bjorn, Huawei P20 Pro Screen Repair

 

Thank you so much, I would like to say the following:
Platinum Repairs has from the beginning been very helpful to get my phone fixed as soon as possible and every time I phoned for an update they have helped me quickly and once the parts arrived they fixed it within a day. The staff is always so friendly and helpful. Thank you for a great experience Platinum Repairs, you definitely exceeded my expectations.

Esnia, Huawei P20 Lite

 

Thank you. Great PROMPT Service received. I don’t think that you can Improve on your top notch service.

Koos, Samsung S20 Plus & Samsung S9 Plus repair

 

Your service has been incredible – especially your shining, happy, helpful gentleman who came to fix my phone yesterday – Jayjay – what a star he is!! I’m so happy he fixed my phone to look brand new????
Just wanted to say how grateful I am for your fast, efficient, friendly and fantastic service!!

Angie, Huawei P30 screen and Back Cover Repair

 

I would like to extend my thanks to Jay Jay who was absolutely fantastic. Not only did he make a plan to see me on the same day as I lodged my claim, he met me on the side of the road on the R27 in the howling wind and professionally checked my phone right there and then. He is the reason I was able to replace my phone the very same day and Jay Jay went the extra mile to ensure that I received the best service! Thank you to your organisation for selecting staff whose attributes extend beyond the normal work routine.

Mr. Desouza, iPhone SE Damage Report

 

Thank you so much. I just received my device and your services greatly exceeded my expectations. It is a testament to your amazing quality. Thank you so much.

Sibusiso, Phone Repair

 

I have been super impressed with your service and will certainly use you again for mobile phone repairs!

Glen, iPhone 6s Battery Repair

 

I just want to thank Mr T for his awesome service (he was here early Saturday morning), I’m happy with his repair and super impressed by his punctuality. Thank you again for the great service!

Charmaine, iPhone 11 screen repair

 

Thanks for repairing my device. Great job by your technician. It is as good as new.

Mr Nickall, iPhone XS Max Screen Repair

 

Thanks so much, appreciate the feedback and speedy service, I was super impressed by how quickly things happened.

Emma, iPhone 7 Ccreen, Casing, Battery Repair

 

Majorly impressed with service and Mr. T was friendly and helpful. Will recommend you for any other work that might pop up.

Lynnette, Samsung Galaxy S20 Screen Repair

 

Everything was absolutely perfect. No issues on my side whatsoever. Everyone was helpful and friendly. And the technician tried his absolute best to revive my old phone.

Ashton, Samsung S7 Battery Repair

 

I would like to thank the people of Platinum Repairs once again. The work was done in a nick of time and I appreciate it very much. I will also refer anyone to have their repairs done by them. Thanks again.

Rosa, Samsung A20 Screen Repair

 

I am a Momentum customer that recently had the pleasure of dealing with your team for a cell phone repair claim. The experience that I received from the service that you guys provided certainly tops my list and ticks all the boxes of “customer experience”.Being in the mobile telecommunications logistics industry myself and being directly involved with major cellular service providers with the services that we provide to them, that includes the management of reverse logistics for repair centres and insurance claims, I know very well the intricacies and finer detail challenges and integrations required in ensuring a successful process of this nature- it doesn’t just happen. You guys rock and certainly have a very slick operation with a focus on the finer detail, from start to end and your turnaround time (TAT) and service levels are exemplary (certainly the experience that I had).

Michael, Huawei P30 Pro Screen Repair

 

Just want to thank you all that was involved in fixing my phone from the appointment people, the tech guy, the delivery guy and then Brenda thank you for the nice word and the card and sweeties that I received that was really a great surprise. Keep up the good service.

Therese, Huawei P40 Lite Screen Repair

 

Fabulous Service – the best in the country …Mr T is a pleasure

Margaret, Phone Repair

 

Thank you so much for all the help from the company. The team is wonderful, even the people that answer the calls. I received 100% GREAT service from Platinum and I will recommend anyone that has a phone that is damaged to come to your company because the service is really one of a kind. Please take care and give everyone that worked on my phone a big Thank you ? ?

Koogan, Samsung A31 Screen Repair

 

I would like to thank everyone at Platinum Repairs that assisted my husband and I with our 2 X insurance claims.
The communication and service provided was remarkable and your turnaround time was excellent. Platinum Repairs had both our phones sorted within one week (6 days) – from our insurance claim, to onsite damage assessments and the to onsite repairs.
Your technician Tatenda that came to access and repair our phones is awesome – so friendly and an absolute pleasure to share my little home office with for a few hours while repairing the cellphones – even Bella, our furbaby took a huge liking to Tatenda – demanding to be picked up and loved ?
Lastly, both my husband and I are really happy with the repairs done – looks and feels like I have a new phone.
Again, thank you for taking care of us and making us feel like an important, priority customer – I will most definitely refer Platinum Repairs!

Juan-Paul, Samsung Note 20 Ultra & 10 Plus Screen Repairs

 

This was the best service ever, I just want to say thank you for the services. This is a company that I will refer to any time. You always kept me up to date. That was the best thing ever.

Surina, Phone Repair

 

I would like to take this time to appreciate and thank the Platinum Repairs Team for the most amazing service l have received from any service provider l have dealt with in many years
You guys are all remarkable, your systems work, you seem to all be on the same page,
I was absolutely Wowed! A Big Special Thank You to Suzan, she is such a breath of fresh air, a good listener l did not have to follow up on anything and she got my expectations and request first time around.
And lastly but certainly not least another Big Thank You to the Technician Tatenda, who came to my home and meticulously repaired my phone without me having to drive out or be without my phone for a day, if this was not exceptional service then l don’t know what is!
Many service providers can learn a lot from Platinum Repairs
Thank you for the great Service and what a Professional Team! You are all Rock Stars! Keep it up guys!

Sisa, Samsung S10e Screen Repair

 

 

Thank you so much for all of your hard work, your quick responses and all of your updates.

Gavin, Samsung S8 Screen Repair

 

Great service noted from Platinum Repairs. I would definitely recommend then @ a 5 star provider.

Shirvana, Samsung Note 4 and iPhone 6 Screens Repair

 

Again!!! You guys are just so AWESOME!!! Thank you so much for understanding & offering a solution promptly – You are truly a fabulous Team which have such a customer focused approach

THANK YOU THANK YOU THANK YOU

Karen, Screen Repair

 

Just a big shout out to Hope.
He was very professional and was a pleasure to deal with.
It seems that you offer a great service and I have passed on the details to colleagues and friends should they need..

Yudi, iPhone X Mic & Speaker Issue

 

Thank you so much for helping me out so quickly and efficiently!! Great service!

Anne ,iPhone 8 Screen Repair

 

I would just like to thank you guys for the great service and quick response Have a great day
Kind Regards

Jp, TV Repair (Woodmead)

 

I think your service is fantastic and I am thrilled with the replacement of the cracked screen on my iPad. I certainly rate you five stars in all departments. Regards

J D , iPad 4 Repair

 

Thank you for your super exceeding good customer service. Every one that I dealt with was awesome. Mr T. Was simply brilliant and diligent on his work. I’m happy! Keep it up.

Siqaliso, iPhone X Screen Repair

 

Thank you for your awesome service, going above and beyond. It has been an absolute pleasure doing business with you.
You rock!!!!

Rene, iPhone XS Max Casing Repair

 

I’m highly impressed with you, Platinum Repairs, the way everyone of you conducted business is outstanding. I will recommend you as far as I go. Once again thank you.

Gerritt, iPhone 7 Screen Repair

 

“Service received from Platinum was impeccable! I’m very pleased:)”

Daron, Samsung S10 Plus Screen Repair

 

Punctual and professional service from beginning to end!!!

Shaun Asher, iPhone Repair

 

I was very impressed with the fast response and quick repairs. Whenever I had any queries I was attended to quickly and my queries were answered. I would recommend Platinum Repairs to anyone.

Rallon, Samsung Galaxy S10 Plus Screen Repair

 

I’m a repeat customer and have recommended you to friends. One has used your services and was also extremely satisfied.
From getting a quote to updates to payment options and of course my devices return like new.
Thank you for always doing such a great job and keep it going!

Tebatso, iPhone 6 & 7 Screen Repair

 

Just a quick note to say thank you – your service was EXCEPTIONAL – thanks for the little card and rascals 🙂

Natalie, Insurance iPhone 8 Screen Repair

 

Let me take this opportunity to say “THANK YOU” firstly for the world class service provided by “Mr T” from Platinum repairs. A fantastic human being who is professional, efficient and consistent
Keep up the great work Mr T and the Platinum repairs team
Secondly I want to Thank Johan, Buyi and the inequity team as well for your professional and efficiency in handling my claim, Well done and Kudos to you
Having a fantastic product is one thing but matching it with world class service sets you apart from your competitors and will always have and keep loyal customers
From a very happy and satisfied customer

Bien, Samsung S9 Plus Screen Repair

 

Your customer service was absolutely amazing and I will definitely make use of your services in future.

Nicole, iPad 5th Generation Screen Replacement, Woodmead

 

In regards to the service, I am hugely impressed as I was kept abreast of the repair process with a telephone call from Lovey! Again, your online system also helped in tracking the repair progress.

Keep up the good work and all the best with other customers – hopefully they receive similar stupendous service.

Xolani, Huawei P20 Pro Screen and Back Cover Repair

 

I have been using Platinum Repairs for years now and have yet to be disappointed. 24 hours to sort my phone is super impressive! Can’t thank you enough.

Paul, iPhone XR Software issue

 

I was happy with the service provided, the technician was professional, kind and courteous. I was contacted timeously about any delays and promises were kept as to when I was to receive my device back.

Waheed, Huawei P40 Lite Screen Repair, Cape Town

 

Service was awesome. Staff friendly and efficient.

Elsabé, Samsung Galaxy Note 10 Screen Repair, Randfontein

 

Just wanted to take this time and thank you for a great service provided by Platinum Repairs.

– Time management Perfect ?
– Reply to mails and calls perfect
– Time management to the T

Pravathy, Huawei Mate 20 Lite Screen and Back Cover Repair

 

Thanks GUYS!!!!! You were FANTASTIC xxx

Babette iPhone XS Casing Repair

 

I would like to take this opportunity to thank all of you for your great service provided with regards to all claims reported. Yvonne,Susan,Nkele,Keagan and Onias were very helpful and assisted in all they could. I will highly recommend your services to all my friends and family.

Khabo, Samsung TV, JHB

 

I’m glad, I am actually happy my insurance chose you guys to repair my device. You are excellent. You communicate and everything is done quickly and in a most professional way.

Queen, Huawei Y9 Prime Screen and Back Cover Repair

 

I would like to praise Mr T for his friendly and efficient service and going out of his way to come when I asked for him personally, that was truly a wonderful surprise and very much appreciated.

I would like to say that although not pleased with how many times my phone has been broken this year, I can truly say that Platinum Repairs is amazing, helpful and always efficient, I would not use anyone else.

Thank you again for your fast and helpful service.

Amanda, Samsung S9 Screen Repair

 

I would like to thank the Platinum team and the driver for bringing my cellphone to my home last night. You will never understand how much that meant to us. It shows you have compassion and care for your clients.
Thank you so very much, from the bottom of my heart.

Annalie, Apple iPhone 7 Gold, Battery Replacement

 

Much appreciated for work done. I have received my phone and remain a very happy customer.

Sita, Huawei P8 Lite, Screen and back cover replacement

 

Excellent service and reception. I am very pleased with the service.

Bongani, Samsung S8 Screen and back cover repair

 

Thank you very much for your excellent service. 

Arlene, LG G5 – Screen & Battery, Back Cover Replacement

 

Allow me please to first thank you guys from the bottom of my heart for repairing my device. When I first saw it I understood when you had said how the technician was walking around boasting about how perfectly he crafted his work. I am impress immensely and give my thanks to him/her as well. I am greatly humbled to have had the opportunity to share my Samsung S9 Edge device with you guys. Thank you so much.

Dannii, Samsung S9 Edge Screen Repair

 

Thank you very much for the awesome service you guys provide me every time I use you. You are a pleasure to deal with. You are sufficient, fast and such friendly people that assist me. 

Sanet Schoeman, iPhone 7 Plus Screen Repair 

 

Thank you once again for the wonderfully efficient service provided by yourselves. Tatenda is a consummate professional at his work and deserves heaps of credit. 

Bongani, Samsung Note 9 Ocean Blue, Screen Replacement

 

You guys are awesome!!! Never have I heard or experienced anybody ENJOYING having one of their appliances fixed.
BUT I can say with total honesty that repairing my phone, via Momentum claims and Platinum repairs, that it was actually a very joyous experience! Your service is super efficient. From working with Couriers to collecting, daily updates (those emails are THE BEST!!!), to dropping phone off again. It was really the most amazing service I have ever received. Thank you sincerely!!!

Anschen, Samsung A70 Black, Water Damage and LCD Replacement

 

I was very impressed by Platinum Repairs’ quick turnaround time and professionalism.

Karyn, iPad Air Assessment

 

It was excellent service with a great big smile.

Winston, Private iPad 2 charging assessment (Gauteng)

This is our first experience with your company, and I must say that we are extremely pleased with your efficiency all the way from the enquiry to the completion of the repair. Your constant updates through the process, without the need to follow up, makes the transaction so much easier. 

Elize, iPad 5 Screen Repair

Well I am pleasantly surprised with the service I got from Platinum Repairs.
From the time my cell phone left me I was kept up to date about everything.

You just do not get service like this anymore!!

Mandy, Samsung Galaxy S10 Screen Repair

Thank you so much for your professional and efficient
service. I will be sure to give Platinum Repairs a positive rating on Google.

Jennifer, Samsung Galaxy S8 Screen repair (Cape Town)

 

If I can say that your team has been absolutely amazing! Thank you for the work your team has put in. You really go the extra mile for the client and it is nice to see there are still places that do that!

Nicolette, iPad 3 Screen and Battery Repair

 

I am not too conversant with writing reviews on Hello Peter or Google, as requested by you.
However, what I can bring to the attention of your management, is the excellent work I received from SAM a short while ago and by RICARDO today. RICARDO arrived here early and went about replacing the battery of my Samsung S6 in a most professional manner. Now I am the very satisfied and proud owner of a fairly old phone which is in excellent condition. There is no doubt the investment PLATINUM REPAIRS put into the training of their technicians.

Freddy, Samsung S6 Gold repair

 

I would like to thank you for the awesome and quick response.

Not forgetting your kindness and hospitality. Which is why I will always
choose Platinum Repairs as my one and only service provider when it comes to mobile phones. 

Boitumelo, Samsung S6 White Repair

 

I would just like to thank you all from Platinum Repairs for your professional and great service. My phone is back to perfect working order and the insurance paid promptly, no questions asked.

Erika, Samsung S10 Screen Repair, Germiston

 

I will be failing in my duty, as a very satisfied client, if I do not bring the following to your attention.
I had the unfortunate experience of cracking the screen of my cell phone, but it turned into a blessing when I got to meet a fine gentleman by the name of Sam. In this modern age we have all come to the realization that a cell phone is part of our attire. You actually feel naked without it.
When I discovered that your offices are in Somerset West, and that parts must come from Johannesburg, I prepared myself at least a week without my phone. That was until I received a call from Sam.
What excellent service he gave me.
He braved Thursday’s severe Cape Town storm by coming all the way to Tokai to fetch my cell phone. And true to his word he was back Friday morning.
Platinum Repairs you have a real STAR in this gentleman. In my short experience with Sam, I can say without fear of contradiction that he is a real asset to your organization.
But then I am sure that your management is well aware of that.
Thank you once again Sam and Platinum Repairs.

Freddy, Samsung Galaxy S6 Edge Screen Repair, Cape Town

Thank you for the incredible service,  My technicians name that fixed my phone was Hope. He was absolutely brilliant! He is so good at what he does and extremely professional and I will definitely recommend your business to any friends that find themselves with a broken device! 10/10 for service!
Thank you

Sandy, iPhone 8 Casing and Rear Camera Repair

 

You are welcome, and thank you for the excellent service from you and your team. Let’s continue to assist each other on these claims going forward.

Peter, Screen Repairs (numerous devices)

 

It was such a pleasurable experience! Our client is extremely happy. Hope was on time and so professional and very friendly. We will most certainly make use of your services again

Esther, iPhone 8 Screen Repair

 

Both devices that I had repaired seem to be working fine and I am sure will continue to do so. I was very happy with the service of collection and delivery during these difficult time and the fact that they were repaired so quickly. I will have no hesitation in recommending your company if any of my contacts, colleagues or friends require a similar service.

Alastair, Samsung A50 Screen Repair, Pretoria

 

Thanks for the great service – very happy with the work done – almost as good as new

Kruger, iPad 5th Gen Screen Repair

 

I am extremely happy with the excellent service rendered by your company. You kept me informed, promptly, as to exactly what was going to be done. Your technician, l think his name is Ricardo, was highly professional and efficient when he did the Assessment.
It was a pleasure doing business with you.

Brown, Samsung S10 Screen Repair

 

Thank you so much for your excellent service and super professionalism. It’s so refreshing to know that there’s still a place that has good services in SA. You’ve definitely won me over. I won’t think twice about using your services in the future again.

Mandile, iPhone 7 Plus Screen Repair

 

I have been blown away by platinum repairs service. Now days everyone wants everything streamlined, great service and most importantly, a job done right. You guys did all of it and more.

Garth, Samsung S8 Screen Repair

 

Thank you for your business, I’m satisfied with the service you provided. Keep up the good work you doing, I rate your service 10 out of 10.
Hope to do business with you in the future.

Tsatsi, Samsung Note 9 Screen Repair

 

My experience with Platinum Repairs was excellent. They arrived when they said they would and did what they promised. And when I had an issue after the repair is was handled very professionally. My interactions with the staff have also been exceptional. The initial technician was very friendly. The driver who collected my phone later was great and Suzan was always very helpful and friendly when I phoned the office. Thanks for an all round great experience.

Lisa, Samsung Note 9 Stylus Pen Repair

 

Thank you for the exceptional service by your consultant. He was very professional and understanding.

Thando, Samsung S9 Plus Screen Repair

 

Thank you – awesome service!

Lezille, iPhone 8 Screen Repair (CT)

 

Great service thanks!

Madie, Samsung S8 Screen Repair

 

What an amazing service …. Thank you

Sarah, Samsung S8 and iPhone 6 screens

 

I am very happy with the work Mr T had done. This is not the first time I damaged his phone and insisted with my Insurance company that they refer me to Platinum again.  Thank you to Mr T for his professionalism, efficiency and fantastic service delivered. I am definately a happy customer.

Zernobia, Samsung S8 Screen Repair

 

So far the experience has been great, thank you. Can’t wait to get the device back.

Gavin, Samsung Tab A 10.5 Screen and Backcover Repair

 

Your team exceeded my expectations. Awesome service. Thank you

Christian, Samsung S8 Screen Repair, Boksburg

 

I was highly impressed by Platinums professional service. Everything was completed in 3 days- from claiming to repairing. Kagiso was professional and on both occasions, prompt. The offer to assess and repair my device in the comfort of my own home was convenient. I would definitely recommend Platinum Repairs. Thanks again for the wonderful service.

Cristina, Samsung S9 Screen, Northriding

 

I would like to Thank Ms. Shasha as well as Genevivie for their excellent service in assisting me with my claims and queries as well as the Platinum Repairs team did an amazing job as I have my phone back with me and also a lady by the name of Nkele at Platinum Repairs Woodmead was so friendly and always willing to help and even go the extra mile in order to assist me and I would like to thank you as well as the driver Ben friendly guy always smiling and making sure that all is in order Oakhurst and Platinum you are the best.

Matankiso, iPhone 6 Screen Repair

 

The service and follow ups were good. Workmanship satisfying. I will definitely make use and recommend your services to anybody. Thank you for the good communication with us as clients.

Daniels, iPhone X Screen & Back Cover Repair

 

Huge thanks to Finasco who came and repaired my phone this morning. He was absolutely awesome. Great service!

Ann, Samsung S10 Plus Screen Repair, Cape Town

 

Thanking you for the outstanding service rendered. Ricardo and partner was very efficient and professional.  André, the gentleman that called, was professional and delivered his service on time.

Sanayah, Samsung S8 Screen, Cape Town

 

Would just like to thank Susan for her exceptional service, without her the phone would not have been delivered.

Blackie, iPhone 7 Screen Repair

 

The cellphone was delivered to Gusto Pumps, Swartkops yesterday and others at the office were so impressed with your AWESOME service that they would also like to become your customers. Thanks for your updates throughout the process. My son was especially impressed that he did not lose his information and could just start using the cellphone. We would really like to commend you and will definitely recommend you to others.

Carolina, Huawei P20 Lite Screen Repair

 

I wish to commend your company on your service delivery to clients. From when the claim was logged, Platinum Repairs was in contact with the client on a daily basis Mr Snyders visited the premises on 21 October to sort out the problem with his phone He was welcomed with a smile, was offered something cold to drink in the heat. The receptionist handle the matter with the utmost professionalism and got the technician to address in no time the technician was just as helpful As the phone needed cleaning only, there was no charge or claiming the from the insurers. Mr Snyders and Mrs Snyders will highly recommend your service.

Insurance advisor at top SA insurer

 

Thank you very much for all the professional work that was done on my wife’s phone, your service is second to none. Thank you very much.

Solly, iPhone XS Screen Repair

 

Thank you for the best service I have EVER received from any repair centre A turn around time of not even 2 Days you guys are amazing
I will never take any phone to another repair centre. Thank you to Suzan for amazing customer service. Thank you to the tec for his brilliant repair work and Thank you to your drivers who alwaya go the extra mile, the world needs more people like you!

Landie L, iPhone XR Screen Repair

 

I would like to take this opportunity to express my sincere gratitude for the outstanding, great and awesome customer service I received from Platinum Repairs team.

You have truly raised the bar to a much higher level and I must admit that this came as a surprise, cause in this day and age you rarely get awesome or great service from service providers. I am so impressed with this excellent and awesome service provided to me from the date my cellphone handset was collected from my house and also received very cordial and comprehensive updates regarding my repairs and status of my repairs. Repairs was well done.

On collection I was warmly welcomed & treated like royalty and assisted very professional by Nkele. Thank you very much.

John, iPhone 6S Plus Screen Repair

 

My technician was pleasant, prompt and assisted perfectly!!

Sharusha, iPhone XS Max Screen Repair

 

Thank you very much Melany for the awesome service!!

Christo, iPhone XR Screen Repair

 

Excellent Service. I’m really impressed by the turnaround time and the communication. No areas which I can think of that needs improvement

Aubrey, iPhone X Screen

 

Thanks for the great service.

Dane, Samsung Galaxy S6 Edge Camera Lens Replacement, Fairlands 

 

Thank you very much for the repairs by Platinum Repairs. It helped a lot that they came to our office, did the assessment and the repairs there. It meant I did not lose any working time and the repairs were done efficiently without losing the phone for a day! Thank you for a job well done!

Maliska, iPhone 8 Screen Repair

 

Very impressed with overall experience. Swift response via email and separate quotes for mobile and carry in repair. Parts were available when I came in. Staff very friendly and efficient. Repair was done in an hour. Bought screen protector as well as even this was in stock which surprised me for older type phone. 10 out of 10. Can think of nothing that could have been better.

Raoul, Samsung S6 Edge Camera Lens Repair

 

Thanks very much for the great service, and the repair seems great too. I did give 5 stars on google

Richard, Samsung S9 Screen Repair

 

Thanks you for the professional service that I received. The staff were all very efficient and helpful, I will certainly recommend your services!

Barry, iPad Air 2 Screen Repair

 

Great service again, thank you – very efficient and pleasant to deal with

Jo, iPad 4 Screen Repair

 

I was very please by the technician, the way he handled everything and in my home language Afrikaans was much appreciated. I will most definitely tell my friends about the excellent service I received.

E M, Samsung S10 screen Repair

 

I would just like to commend JayJay and Platinum Repairs for the excellent service I have received. The whole experience was refreshing as we generally do not see enough companies in SA that offer this level of service. I was contacted by Platinum Repairs to carry out this iPhone insurance claim. Within two days, the claim had been approved and the phone was fixed and without having to leave my home.

Tavia, Insured iPhone 6 repair in Cape Town

 

On behalf of Antoniette and myself we wish to thank you for your service, patience and kindness. We wish you every success in your future; you are truly an asset to your establishment. Please may we kindly ask that you forward this to your superior as you are absolutely worth it.

Jenni, iPhone 8 Screen, WiFi and Bluetooth Repair, Bedfordview, Johannesburg

 

Morning. I’m just lost for words on your service. Perfect service.

Sylvester, Huawei P10 Screen Repair 

 

Thank you so much for your excellent service. The communication is so good other companies can learn from you. It is the 2nd time you are assisting me and it is again excellent service.

Sanette Brits, iPhone Repair

 

JJ from your Stellenbosch branch was fantastic – collected the phone in the morning , kept me posted during the process and personally delivered the phone to my house that same evening. Its been a week now and everything on the phone seems to work 100% . This was a complicated process from what I understand. Anyhow, just wanted to say – job well done – highly recommended!

Neil, iPhone Repair

 

 

The screen of my S9+ was smashed and it started giving me problems. Dotsure arranged with platinum repairs and within a few day I put in the claim my phone was collected. Two days after I received a mail saying my phone was fixed. I just want to thank you for your excellent service, my phone is brand new. I will make use of your services anytime. Keep up the good work

Shermone, S9+ Screen Repair

 

Absolutely brilliant service!! Would recommend them to anyone.

Juantelle

 

You deserve more than 5 stars. Your service is super amazing, awesome and so convenient. I love the fact that they replaced my screen at my offices and i did not have to get a temporary phone. It only took them less than 2 hours and the whole process took less than a week since claim submitted. Awesome and keep up the excellent work.

solidFITKeke

 

Excellent service. Came out the same day to replace iPhone screen. Very convenient that I don’t have to send it away and wait two weeks whilst using a temporary phone. The service was done perfectly the first time around with no problems afterwards. Highly recommend them!!

Joe

 

AMAZING SERVICE! Super quick and always willing and able to go the extra mile!! Thank you!

Gabster

 

From consultation to the job being done. I am utterly satisfied with the work and the time it took (same day promise kept). Importantly, with my rare case of an old phone, thank you immensely for jumping an extra mile to cater for me. Much appreciated.

Kholofelo

 

The technician was very good, efficient, and thorough. Really appreciate the service.

Hellen

 

Fantastic and professional service! Highly recommended.

Jennifer

 

Superb service. Professional and thorough from enquiry to repair of my phone screen. I have used Platinum Repairs a number of times now and every time they have surpassed my expectations. Quality after market parts, too. The bonus is having a repair technician come to you. Speed of repair is second to none.

Bruce

 

Amazing service, constant feedback received regarding the repair process, quick and hassle free turn around time, will def recommend them for repairing your phone or tablet.

Fayheem

 

I had my phone sent for repairs to Platinum Repairs through my insurance company.
The service was quick and efficient with constant feedback on the progress of the repair. 

Pierre

 

Excellent Service, Jay-Jay did a great job.

Micaela

 

Excellent service. They replaced the screen on my Galaxy S8 Plus. Brilliant work. My phone is like new. Does not even look like the screen was replaced. Very professional and they came to me for the assessment & repair. Don’t hesitate to use Platinum Repairs. Very highly recommended.

Anjeev, Galaxy S8 Plus, Screen Repair

 

A big thanks to Platinum Repairs in Rivonia for assisting me with my iPhone 6s repairs, i would definitely recommend them to look at any repairs, Also a thanks you to Kagiso and the ladies at reception for your service and advice! Kind Regards Anton Theron

Anton, iPhone 6s Repair, Rivonia

 

I would like to thank you for a very professional service during the repair of my mobile phone screen.
Jay Jay came to my place of work to assess the damage and fixed the phone at my home.

I was kept informed during the process and the work was completed in no time.

Well done to the Platinum repair team.

Sylvia, Screen Repair, Sunningdale

 

I would like to say a huge thank you to you and your team.

I have received my phone and I have to say I am very happy with the out come and the incredible service received from Platinum Repairs.
Best wishes for the future.

Angie, Screen Repair

 

Thanks for a very professional service. The person that did the repairs done and excellent job, with a friendly professional attitude.

Dalane, Samsung S8 Plus Screen Repair

 

I would like to commend Platinum Repairs and especially JJ for the swift service and good manner in which the meeting was conducted.

Thalia, Screen Repair

 

I am so impressed by the speed and accuracy of your work. You guys rock.

Adele, Insurance Repair Samsung S7 Screen, Lydenburg

 

Thank you for the swift resolve of my cell phone repair.

Your representative Andre was exceptional.

He understood the urgency of the repair as it was my son’s phone and with him being a new Student at UCT and newly arrived in a new City etc without any way to communicate was such a daunting thought for me that I went into a complete panic mode.

Andre was calm and professional at all times and made every effort to get the phone repaired and returned as soon as possible.

Linda, Insurance Repair, iPhone 8 Screen, Cape Town

 

Thank you for the very good service I received during the repairs of my tablet.

The costs was affordable and I was kept up to date all the time. Thank you for the card and fudge, it was delicious and most appreciated.

Will definitely tell friends and family of the good service I received and will definitely recommend you.

Keep up the good work

Alta, Samsung Tab Repair

 

Thank you so much for your incredible service. We cannot believe how quickly and professionally this repair has been handled. We will all definitely recommend your company to anyone in need of a repair and blow your trumpet loudly!

Peter, Gavin & Antje, Macbook Screen Repair, JHB

 

I would like to thank you guys for your great job, it look perfect. I’m looking forward to send another one that is cracked at the back but its iPhone 4. I really appreciate what u have done thank u very much to all your team were kindly to respond when I ask them questions.

Philani, iPhone 6 Repair

 

I just want to give your guys a HUGE thank you!!!

Ive never had such good service like I got from you,ill definitely recommend you to all my friends and family

Adriaan, Samsung S8 Plus Repair

 

Awaiting my unit, so will give feedback on the workmanship, but the service experience has been excellent and you’re welcome to send this mail to my insurance company.

Wayne, Insurance Repair iPhone 6S Screen

Thank you for the outstanding job well done.

Bontle, Insurance Repair Samsung Galaxy J7 Pro Screen

 

I was hugely impressed by the service provided in this regard. JJ was fast, efficient and professional. My screen was fixed on the same day the claim was processed, having been evaluated in the morning and repaired in the afternoon. I will certainly recommend Platinum and use it for all future tech repairs.

Josie, Insurance iPhone 7 repair

 

I must congratulate you all at Platinum for really professional and excellent service. I will recommend you to others in the future.

Howard, Insured Battery replacement iPhone 6

 

Excellent service, repairs done. Paid today.

JJ is an asset to your organisation. Very pleasant, polite and efficient.

Julie, Insured Screen Replacement, Samsung S8, Cape Town

 

In no time my phone is brand spanking new….. i will recommend you to other people for sure. What a pleasure! Thanks so much!!

Rohann, Insured Samsung Note 8 Repair

 

Congratulations on excellent customer service. Initially the process was a bit long on my side but I’m satisfied with the service. Also, I only noticed last night that you guys included a card which was personalized as well as a chunk of fudge which I indulged in.

Thank you so much for a great service. Its rare nowadays. I appreciate it.

Marc, Insured Screen replacement Samsung J4 

 

Well done, you certainly have a new customer. I will recommend your organisation

Vosloo, Insured Private Repair iPhone 6

 

 I really appreciated what Platinum did with the repair services. It was effortless process really to get the Ipad to you and constant communication with me, giving me feedback and progress of the repair.
Personally, I think you exceeded my expectations.

Motete, Insured iPad 2 Screen Repair Bloemfontein

I Have absolutely no complains but rather praises. Thank you so much for your professionalism please keep it up.
Fantastic, efficient service.

Zukiswa,Insured Repair Samsung J7 Prime. King Williams Town

 

I would like to commend your technician, Hope for doing an amazing job with both my claims. I have a huge appreciation for the outstanding customer service and professionalism provided by Hope as well as his prompt service. I will definitely recommend your company to anyone who needs a mobile repair service in the future. Keep up the good work.

Celine, Insured Mobile Repair, Samsung S7 Edge

 

My experience was great all your staff is friendly.

Xolisa, Insured Samsung Galaxy S7 Repair, Century City

 

Fantastic, efficient service.

Jackie, Insured iPhone 6 Repair, Roodepoort

 

Thanks for great service delivered

Willem, Insured Samsung Note 8 Screen Repair, Pretoria.

 

It’s been a great pleasure working with you.

Bruce, Insured iPhone 7 Repair, Thatchfield

 

I am so impressed by the service I have received from your team, especially Grace. Upon receiving the phone yesterday I also got a thank you card with several fantastic offers in there and a stick of fudge (my favourite sweet thing, how did they know?), you don’t get service that makes the customer feel so special. So please extend my gratitude to your team, what you have there is a recipe for success.

Again well done and on a business well run and with great ethics and superb customer satisfaction.
Yours sincerely

Celeste, Insured Repair Huawei P8 Lite, Edenvale

 

Fantastic service thank you! Will definitely recommend you and use you in the future again!

Naomi, Insured iPhone 6 Screen Repair, Waverley

 

In this dynamic fast world we living in, I received exceptional service from Kagiso, Mr T and Hope.  I was in and around town but the team was able to repair my Samsung Galaxy S7 edge on site. I give Platinum repairs 7 stars.

Kenneth, Insured Repair Samsung S7 Edge

 

I was very impressed at the fact that the repairs could be done at my workplace and that I wasn’t without my phone for more than an hour. JG gave a great customer experience and was professional at all times. 

Michele, Insured Samsung S8 Screen Repair, done on-site in Centurion

 

Thank you for the awesome services delivered, much appreciated.

Bontle, Insured J7 Pro Screen Repair, Kwa-Thema

 

I have received the best service with Platinum repairs. Thank you for my phone. 

Petunia, Insured iPhone 6 Screen Repair, Boksburg, Johannesburg

 

Great service indeed

Teboho, Insured iPad Air Screen Repair, done on-site in Johannesburg South

 

I have received the phone back!   Thank you very much!  Excellent service! 

Ryan, Insured Samsung Galaxy S9 Plus Screen Repair, Rustenburg

 

Such exceptional service from Jay Jay who came to my house last night and sorted out both our phones. Please see POP attached and thank you again.

Tony, Insured Samsung S6 Screen Repair, Diep River, Cape Town

 

Thank you so much for the amazing and professional service that you offer. Dealing with Platinum Repairs has been the best experience I have had in an extremely long time. Keep up the great work!

Jako, Insured iPad mini 4 Screen Repair, Roodepoort, Johannesburg

 

Thank you so very much for all your help and being so patient with me. I am beyond impressed with the service of Platinum Repairs. Please convey my utmost appreciation to your team and the technician that worked on my phone.

Kanishka, Insured iPhone 7 Plus Screen Repair, Emalahleni, Mpumalanga

 

It was wonderful working with Platinum Repairs. The communication was accurate and commitments were honoured. The phone was repaired within 3 days at my home. Excellent.

Leon, Insured Samsung J7 Screen Repair, Pretoria

 

Just want to compliment the service I received from you guys. The technician was impeccable: great personality, perfect service and a really polite lovely man.

I will recommend your services to all of my friends.

Thanks very much

Chase, Insured iPhone 7 Plus Screen Repair

 

Client is so impressed with our services – he said the tech helped him so fast and he also had a spare phone that he needed help with and JayJay helped him even though it was something so small. He said I should thank the team for their efforts.

Telephonic feedback from a client in Cape Town

 

Thank you so much for an awesome experience.

Helen, Huawei P8 Lite Screen Repair in Sandton, Johannesburg

 

Thank you for the awesome service I have received. I am so impressed with you. I have used other service providers but you were really amazing. I will refer you to all my friends.

Mrs Holtzhausen, iPhone 7 Screen Repair in Bassonia, Johannesburg

 

Thank you for your efficient service.

I would like to compliment both you and JJ for repairing my cellphone and your excellent service. Kindly forward this compliment to Outsurance as I am sure they appreciate feedback from their customers.

Dianne, Samsung S6 Edge Screen Repair in Cape Town

 

The client advised that the service she received was awesome.

Gaenor, Claims advisor at one of SA’s most reputable insurers

 

Dear Melany, Kindly find attached proof of payment. Cuddo’s on super service by you and your team!

Riaan, Insured iPhone 6s Screen Repair in Pretoria

 

I was involved in a car accident Hit & Run on Saturday 30 June 2018 & at the same time my phone got damaged & broke…so this was one incident but 2 separate claims had to be logged.

I did so yesterday 02 July 2018 & I must say so far I am very impressed with Momentum Insurance & the process to date how smoothly & efficient it was, from the car accident to cell claim just made it alot less stressful after the shock of the weekend, thanks you 🙂

My cell has already been collected by Platinum Repairs & Jay Jay provided an excellent service as well, making the whole process smooth there too, with less hassles.

I must say from Momentum to Platinum Repairs, well done so far to you all for the excellent & efficient service.

Many thanks from the bottom of my heart.

Tania, Cape Town

 

Thank you Platinum Repairs for a job well done and very quickly too I might add that’s Service!

Michael, iPhone 6 Plus Screen Repair in Rivonia

 

Excellent service brought about by timely feedback and efficient internal teamwork ! Thanks Dané

Dillan, rated via Google.com

 

Repair was sent by Outsurance. Fantastically fast and efficient. Would definitely recommend.

Steve, rated via Google.com

 

Absolute FABULOUS service, professional and very efficient. KAGISO – you rock!!

Angela, rated via Google.com

 

Good Morning I have received my 2 iPhone’s yesterday 17 May 2018 and are very happy and satisfied with the result and then would like to thank your technician for taking such care of my products and for his professionalism showing everyone the miracle transformation that took place on my iPhone’s tell him to keep up the good work. Thanks for your companies professionalism and great service with your quick response.

Stalin, two insured iPhone 6 Repairs, couriered in from Kraaifontein

 

It’s a pleasure to deal with you. In a time where service delivery isn’t up to standard, this is very welcome. 🙂

Ilzabeth, insured iPad 2 Screen Repair, Pretoria

 

Hi Shana

Thank you for the quote

Claim is approved

Please proceed

Your guy’s service is out of this world. Impeccable!!!!!!!!!!!!!!!

Roslin, Claims Administrator at one of SA’s largest and most reputable insurance companies

 

Thanks Celeste. Fabulous service. 🙂

Janet, iPad Air Screen Repair, Muldersdrift, Johannesburg

 

You guys are amazing and your technician is just the loveliest and most helpful human, he called me and came here this morning.

Thanks so much for the great service!

Miss Schnell, OUTsurance iPhone 7 assessment, Sea Point, Cape Town

 

Thank you for the excellent service from your company.

Dr Vermeulen, OUTsurance Huawei P8 assessment, Gardens, Cape Town

 

Thank you for the awesome service I have received. I am so impressed with you – I have used other service providers but you were really amazing.
I will refer you to all my friends.

Mrs Holtzhauzen, OUTsurance iPhone 7 assessment and repair, Bassonia, Johannesburg, via courier

 

I would truly like to commend Platinum Repairs as well as Tatenda for the excellent service we received regarding our Outsurance claim repair, we would truly recommend your company in the future

Deon, OUTsurance Note 3 assessment and repair (After Samsung said it wasn’t repairable), Bellville, Cape Town

 

From HelloPeter.com:

Platinum Repairs gives sterling service!

I am still amazed at the incredible service I received from Platinum Repairs. They fixed my cellphone screen as part of an insurance claim. During the entire process I received e-mails and sms’s informing me of progress.

Their staff were always friendly and helpful, and their turnaround time was lightning fast. Well done on incredible service. I will always use you in future!!!

Mac, OUTsurance Xiaomi Redmi Note 4 assessment and repair, Alberton, Johannesburg, Gauteng

 

Your team assisted me with repairing my phone through a King Price claim.

I had issues on two occasion after receiving my phone back, however your team dealt with assisting me in the most efficient way. The mobile technician (Hope Chikerema) came out on both occasions, which truly impressed me as it lessened the inconvenience. He was most helpful and insured that I had the phone returned ASAP as he understood the importance of me having my phone.

All three staff members were most helpful and friendly and prepared to assist to the best of their abilities.

It is people such as these who make life a little better even when there are hiccups.

Well Done to them and may they keep up the great work!

Wesley, King Price iPhone 7 assessment and repair, Newtown, Johannesburg, Gauteng

 

Thank you for the update. I must compliment Marshall and Joshua on their professional manner, great personalities and being on time last night.

What a great team they are and I am sure all your clients love them! They had us in stitches. A great asset to Platinum Repairs!

Helen, OUTsurance iPhone 7 assessment, Fourways, Gauteng

 

I just wanted to send an email to give some feedback on my interaction with Mr T who assisted me with a screen repair in Cape Town.

Mr T was incredibly friendly and helpful and my experience with him was fantastic. He kept me up to date on the entire process and then arrived on time on the day. He was incredibly friendly and the service received was fantastic. He is a great ambassador for the Platinum Repairs brand and is passionate about his craft. It was an absolute pleasure dealing with him.

Rob, OUTsurance iPhone 7 assessment and screen repair, Oranjezicht, Cape Town, Western Cape

 

Thank you so much Melany. Refiloe gave me very good service. My son had an operation and I can’t communicate with him, so I am sick with worry!!!

She also promised that she would try her best for it to be delivered tomorrow during the morning as they leave Stellenbosch during the afternoon.

Thanks for your excellent service!! Really appreciate it.

Wilma, Momentum iPhone 7 assessment and repair, Stellenbosch, Cape Town, Western Cape

 

From the initial dealings with Outsurance, to the dealings with Platinum (both telephonically and meeting the charming technician “Mr T” who came to assess my damaged phone), to the dealings with Herman and finally to the prompt delivery this morning – it’s been a great process.

Many thanks to everyone involved – IMPRESSED.

Janine, OUTsurance iPhone 7 assessment, Melkbosstrand, Cape Town, Western Cape

 

Your technician’s service was outstanding, thanks so much ?

I can’t believe how quick it was to turn this repair around. Please see proof of payment attached.

Jenna, OUTsurance iPhone 7 screen repair, Cape Town CBD, Western Cape

 

I just wanted to thank you for the great service I received. I got my phone yesterday, I’m sure you’re aware of, and I couldn’t be happier. It looks and operates like new!

Many thanks.

Kristan, OUTsurance iPhone 7 screen repair, overheating and speaker issues, Parklands, Cape Town, Western Cape

 

THANK YOU so much for the incredible service. Please also thank Leroy for all his help. I really do appreciate it 🙂

Kathy, OUTsurance iPhone 5c screen repair, Durbanville, Western Cape

 

I would like to offer my compliments to you guys for the most incredible
service i have ever experienced in my entire life.

From the first call as i was reporting the claim to collection and
delivery. i didnt think i would have my phone back in less that a month let
alone a week! Thank you for your excellent service and please keep it up.

Palesa – King Price, Insured iPhone 6s Repair, couriered in from Koster, North West Province

 

Hi Fiona

I just wanted to thank you and the Platinum Repairs team for being so on-the-ball, and for fixing the phone so nicely.

It makes such a difference dealing with a company that offers such great service.

Alison – OUTsurance iPhone 6s Repair, done on-site in Roosevelt Park, Johanneburg

 

My daughter is delighted with the repair job done by your technician at her home.

Her new screen is perfect.

Thank you for the excellent service. 🙂

I will most certainly refer your company to all my friends!

Di – iPhone 6s screen repair done for insurance, on-site in Cape Town

 

I need to pay another compliment. I emailed Melany to say the replacement screen was acting strange, at times not responding amongst other issues. Of course I received an immediate response, then Mr. T called me and said he would tell me 30 minutes before he was able to be here to assess the phone. He did exactly that and replaced the screen. He was in and out in 30 minutes – the service from you guys is super impressive.
Please pass my satisfaction on to OUTsurance, as they really have teamed up with the right company.

Thank you so much.

Kevin, Cape Town

 

You guys have been absolutely amazing!

Nicholas – iPhone 6 Insured Repair, Fourways

 

Thank you for your excellent and fast service.

Kerry, Insured Samsung S6 Edge repair, Durban

 

I walked into your centre in Rivonia yesterday with an iPhone 5 with a dead battery and a replacement I obtained elsewhere. The 2 fixing screws were damaged by a previous repair and I enquired for replacements. Although you do not normally do this, I was offered assistance to replace the battery free of charge and walked out 10min later. What excellent and friendly service! I can recommend Platinum Repairs to everyone – Thanks.

Mouton – Head of IT at Internet Solutions

 

Thank you so much for the repairs done to the phone. The phone looks amazing. Thank you for a job well done.

Charmaine – iPhone 6 repair, done under insurance, via courier, from New Germany, KZN

 

Hi Melany, I have received my phone. Thank you so much for the prompt service really appreciate it and will let my insurance know.

Devie – iPhone 6 repair, under under insurance, via courier, from Kloof, KZN

 

Good Day, Your service is PHENOMENAL! Thank you very much for keeping me updated.

Natalie – iPhone 6 repair, done under instance, in Cape Town

 

I must tell you that both you and Mr T’s service was exceptional (after he got hold of me! ;))

So big thank you!

Susan – Samsung Galaxy S6 screen repair, done under insurance, on-site in Cape Town

 

I am sure you can agree it is not often these days, that you receive great customer service. Being in the same industry i dont take rating companies lightly.  So here’s the story, my phone fell and the screen cracked, impairing the functionality. I called Outsurance and lodged my claim,  the entire value chain of customer experience was just wonderful at each touch point.

Check this out. Outsurance lodged the claim at 13:43pm on the 1st of August 2017, at 14:07pm, 24 minutes later. I received a form to fill from Platinum Repairs, i completed it and sent it back immediately given the fact that i use the phone for business it was urgent. Celeste from Platinum Repairs was simply amazing and booked a date for repair immediately and gave the appropriate feedback to ensure that i understood what is going to happen each step of the way. The Technician by the name of Hope was professional and courteous and completed the job on time.

A Salute to these two heros of Platinum Repairs, Celeste and Hope you Rock and are great brand ambassadors for your company and Outsurance

Jeremy – CEO of The Conducive Group

 

Thank you kindly!

Excellent service! Was an absolute pleasure! Love your system! I knew exactly what was happening when! Well done!

Tevor, MD of a popular Microsoft Certified Solutions Expert. iPad 3 repair in Roodepoort, arranged via courier collection and delivery

 

I just wanted to thank you guys again for your awesome service, this was totally unexpected and so welcomed you have no idea.  So refreshing to receive service like this, I have told everyone about it.

Tracy – iPhone 6s insurance repair, done on-site by Hope at Accenture in Rivonia, Johannesburg

 

Hi Melany,

This is a note to thank you for your efficient assistance.

Hope was also great and professional. I’m sure to refer you to my friends and family. It’s not often that one has such a pleasurable encounter in the service environment.

Thenjiwe – iPhone 6 insurance repair, done on-site by Hope in Lonehill, Johannesburg

 

Thanks for the follow up, your service has been fantastic. I actually went into your Rivonia branch yesterday and got it done. 
Thanks again I will recommend you to anyone and everyone.

William, iPhone 5s repair

 

Hello Brad,

I’ve been dealing with Melany Beneke from Platinum Repairs as OUTsurance used them to repair my phone.

I’d like pay a compliment to Melany as her service is impeccable. She responds to emails very quickly and answers everything asked. She was on the ball when it came to the courier contacting me for collection and the return of my device. She made my not having a phone a little easier by always responding quickly and keeping me updated with the status of my repair. She’s a keeper – definitely.

Have a Funky Day!

Kevin – iPhone 6s insurance repair, Edenvale

 

Hi Melany

Hope you’re well. I just wanted to thank you guys for the absolutely outstanding service. MR T was amazing – and although this is only the 2nd time I’ve had to repair a phone, you have outdone the previous supplier in every possible way.

I’ll be happy to review you guys ito service. Also, if you have any way of getting OUTsurance to ask me about your service, please do so.

Thanks

Thinus – iPhone insurance Repair, Cape Town

 

Thenji & Team,

Thank you for fast and professional service!  I’ve received my cellphone this morning – it’s like new!

Kind regards,

Otto – iPhone 6 Screen insurance repair

 

Good day, I would like to take this opportunity to thank you guys for the great and prompt service I received. Keep up the good work.

Mafu – Huawei P6 insurance repair

 

Hi Melany,

I would like to thank OUTSURANCE for the excellent Service I have received regarding my Claim .

I really appreciated all whom I had communication with regarding my Claim  and feel really happy with the way in which the whole process went from beginning to end.

I also would like to mention that your Service Provider, TATENDA, whom attended to the repairs of my iPhone 7 , found him to be extremely pleasant; very professional and communicated extremely well and kept me informed of his progress; delivered the Phone back to me exactly on time , as he said he would , which truly put my mind at ease and feel truly satisfied.

I highly recommend Tatenda’s expertise!

Thank you again.

Desirée, iPhone 7 Repair in Cape Town

 

I would like to inform you  I have received my phone and I am beyond happy thank you for your outstanding service.

You’ve been kind from day 1 please continue providing your service to others your efforts will go unnoticed.

Rose, Sony Z3 Water Damage Repair and Screen Replacement, Houghton

 

I would like to commend all parties concerned, on the way that my case was handled, in particular Garth & Joy from Platinum Repairs and Nicolette from Outsurance. Friendly and professional service from the word go!!

Keep up the good work!

Daleen

 

Excellent service!!! Don’t know where else I’ve ever had this. Thanks a million. I can use my phone again.

Anneke, iPhone Screen Repair

 

Wishing that more companies are like your one.. especially you as well, you are the perfect front lady for your company…

Ivor, iPhone Screen Repair

 

I just wanted to say thank you for the brilliant service I’ve received from you guys, the technician was great too! I hope I don’t have to, but if I ever do, I will certainly be contacting you!.

Lindy, iPhone Screen Repair

 

I just want to say thank you for sending out Phillip. He really knows his stuff and very efficient. I really appreciate it.

Kevin, Spartan

 

Thanks for the quick and professional service, appreciate this

Heinz

 

Thank you so much and to you too! Also want to thank you for the great service from your company, its been a pleasure dealing with you guys.

Kerryn

 

Thank you for the great and very professional service. Will definitely reference your company to anybody.

Madeleine, iPhone Screen Repair

 

We received the MacBook yesterday afternoon. All is running great. Thank you so much for the amazing help and service.

Sean, MacBook Repair, Bethlehem

 

Just wanted to say that I really appreciated your help yesterday. You were extremely helpful and efficient.

Gert, Samung Insurance Claim

 

Thanks for a great service.

Francois, Director of a National IT Service Company

 

It’s nice to work with a professional and efficient company.

Shane, iPad Screen Repair

 

I wish dealings elsewhere were as much a pleasure as doing business with you guys this afternoon!

Smiling, happy, friendly and efficient … What more could one ask for? Thank you.

Tina, iPhone Screen Repair

 

I want to give a MASSIVE THUMBS UP for the impeccable service you guys at Platinum Repairs offer!!

The technician, Phillip was very professional, polite and efficient at repairing my fiance’s and my iPhone 4’s.

I would state that the service you guys offer is worth every penny!!

Thank you Thank you Thank you!!

Jolene, iPhone Screen Repair, Benoni

 

A word of thanks to you and your company and especially Emwee for the great service I received from you yesterday.

Emwee was awesome in the service and expertise he offered. Surely a great asset to your company.

Ryan, iPhone Screen Repair, Pretoria

 

I would really just like to express my gratitude and surprise regarding the service and the quality of repairs that I got on my cell phone.  First I was very, very surprise that I have already got my cell phone back today, and that after only 1 day.  Then the superior grade of repairs done!!

You cant even tell that my cell phone screen was ever damaged. Wow!!  That is really really really service from out of this world.  I would really, really just like to say thanks and thanks to your repair team as well.

Charmaine, iPhone Screen Repair

 

Excellent service from you and Phillip. Thanks you so very much. You can be proud.

Rinette, iPhone Screen Repair

 

You guys are very professional and convenient.

Pashnee, iPhone Screen Repair

 

Thank you so much for organising the repair of my iPhone.  The technician was here at 15h30 and has fixed it beautifully. Your service has been superb.

Sharman, iPhone Screen Repair

 

Thank you for the awesome service. I’d happily recommend your business to anyone.

Dale, iPhone Screen Repair

 

Many thanks for an excellent service – from start to finish – much appreciated.

Alex, iPhone Screen Repair

 

Thanks alot, service is fantastic, haven’t tested it out yet but I’m sure all is well.

Yusuf, iPad Screen Repair