What is the model number of the item you are claiming for?
On phones and tablets, this is written in tiny font on the back cover.
If you are not sure, please try give us the correct model name. Eg: iPhone 6s, Galaxy A3 2017 or Xbox One S.
We need to book the correct stock for you, so it is important for us to have the right information to assist you as quickly as possible.
What colour is your item? Knowing this helps us make sure we have the right parts in stock for you.
Please can you tell us how it happened, or what type of liquid damaged your device?
Please give as much detail as possible to help us assess your damaged device as quickly as possible.
Please give as much detail as possible, including whether this was experienced before or after the incident that resulted in this claim.
Is there anything else you would like to add?
