What is the model number of the item you are claiming for?
On phones and tablets, this is written in tiny font on the back cover. On TV's and consoles, it is usually found on the rear panel.
If you are not sure, please try give us the correct model name. Eg: iPhone 6s, Galaxy A3 2017 or Xbox One S.
We need to book the correct stock for you, so it is important for us to have the right information to assist you as quickly as possible.
What colour is your item? Knowing this helps us make sure we have the right parts in stock for you.
You can skip this step if your item is a TV.
Please can you tell us how it happened, or what type of liquid damaged your device?
Please give as much detail as possible to help us assess your damaged device as quickly as possible.
Please give as much detail as possible, including whether this was experienced before or after the incident that resulted in this claim.
Please give us an estimated time when you will be able to drop off your device.
Where should we send the technician? Once we know where they need to go, we will be in contact to arrange for them to come to you at a time that suits you.
We will need to be able to thoroughly test your phone after repairs, to ensure everything works perfectly.
In order to do this, we need to be able to access the phone's functions.
You can either wipe all the data off your phone and reset it to factory settings (with no iCloud or other locks on it) or you can provide us with your passcode or pattern.
Your phone will only be accessed for testing - no apps will be opened and your data will remain safe at all times.
To send us a pattern code, you can use the diagram below to describe the pattern.
Is there anything else you would like to add?
